The launch of a new law firm is an exciting time for those involved but one which also holds various challenges for the founders and staff. This was certainly the case for DPS client, Equilaw Ltd, a Gloucestershire firm with a national presence in the equity release sector.
”We needed to gain recognition for the brand and one key way of doing this is by ensuring we provide a level of service to our clients that is second to none. This is why selecting DPS Software to supply our case management system was an extremely important decision in the firm’s development.” says Claire Barker, the Founder of the company.
The Equilaw management team chose DPS due to their previous experiences with the case management system and their belief it could support their staff in providing the service they aimed for.
Claire explains: “The setting up of any case management system can be a difficult process but our relationship with DPS, and the support of their staff, has been excellent. We have been able to tailor our systems and workflow to our exact specifications before taking advantage of the range of training options offered by DPS to make sure our staff knew exactly how to maximise the benefits of the system.”
Despite the recession Equilaw has grown to a point where it now enjoys a significant share of the national market and still retains the same ambition for growth it had at start-up. This is testament to the hard work and dedication of the Equilaw team and DPS is proud to have provided the systems and technical support they have needed during the development of the firm.
To read the entire case study, please download the PDF version here.
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