Progress is an internet based product which enables all parties involved in a matter, such as clients, work providers, estate agents, brokers or solicitors to look up and track all matter details, including WIP, accounting information, actions taken and the progress being made on all case management files over the Internet, 24 hours a day, 7 days a week.

Through a link from your firms own website or the DPS website, all parties can log on to Progress and view a report of each matter. How much each party can view of the progressed details made on a matter and then subsequently published to the Internet is strictly controlled by the solicitor through a secure internet link.

Access To Information

Complete control over who can access the system and how much of the information is access restricted for each involved party is governed completely by the solicitor. This can range from allowing the average homebuyer to see a milestone report to the corporate clients whose needs facilitate access to accounting information to a member of staff who requires viewing of the complete file at another branch.

View Information 24 Hours A Day

For all interested parties in a matter who are unable to telephone to enquire about a matter because of work constraints or commitments, Progress proves an indispensable facility to keep them updated. Access to the latest information can be viewed 24 hours a day, 7 days a week, directly over the World Wide Web at a time which is convenient to the interested party, whether it's a client at home, or a solicitor on a train going to their next meeting.

One Office Integration

Progress integrates with all the Case Management applications. Integration is almost immediate. Once the latest information has been updated in your case management system, it is automatically updated and published in Progress and is available over the Internet. The information is an exact reflection of the work undertaken within your office on your system.

Real-Time Publishing

The Progress system can publish information to the internet in real time, so as soon as a date for example has been agreed or a letter has been sent out, the information is available to view. Progress monitors and updates changes made to key dates or information on all matters via XML update files.

Time Advantages

As the latest information can now be viewed online using Progress, solicitors will benefit enormously by the reduction in the often time consuming aspects of answering questions and queries relating to matters; allowing them to concentrate and increase their profit generating areas of their business.

Parties such as clients or estate agents gain from the instant access to information which Progress affords them. Unfortunately, clients are often required to make a number of telephone calls to their solicitors' office, partly because of the work commitments by their solicitor to other tasks which makes it difficult for a client to receive an immediate response. Clients can now get their answers quickly and easily from the internet without ever talking to their solicitor.

Easy Communications

As it is not always possible for clients to contact practitioners at certain times of the day because of work constraints or commitments; the internet means that they can communicate with their solicitor at a time of day which is convenient to them. Clients can e-mail the fee earner responsible for their matter and receive a response back, even if this is outside the normal working hours.

Keeping Work Providers Such as Estate Agents Updated

Allows you to keep Estate Agents and other work providers updated on all the work undertaken and the actions and progress being made on all matters by publishing the information to the internet even if more than one fee earner is acting on a case.

No Web Presence

It is not necessary for firms to have their own website to gain from the benefits of Progress. All a firm requires is access to the internet to be able to update and publish the latest information on a matter using a common portal site such as the DPS website. A solicitors firm would simply direct all parties interested in tracking the progress of a matter to the DPS website and they would be able to view a complete progress report. Access to information would still be controlled by the solicitor even though the information is not presented from their own website. In addition, the Progress web page can be customised to reflect your own corporate identity, so even though the information is being presented within the DPS website, the web page itself is a presentation of your corporate image.

Flexibility

Designed as a framework which can be tailored to suit the diverse range of needs of the legal firms whether a firm practices conveyancing or criminal CDS billing, or whether they are a small high street firm or a large commercial organisation.

The unparalleled flexibility of the product ensures that it can be customised to suit the individual user or firms needs. Changing how the information is presented, including the look and feel of the web pages to how the information is viewed online such as in a table or column format is determined by the user. Changes can be made at any time and need not be presented in the same manner if a firm practices in more than one field of legal expertise and wants the information to be viewed differently in each area of law.

Security

All the information, although available over the Internet is highly secure. Only authorised users with the appropriate passwords can access information, and all information is encrypted for increased security over the Internet.

For more information on this product download our product brochure by click the link below

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