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According to a report by the McKinsey Global Institute, knowledge automation is one of the 12 disruptive technologies of the future, and it’s set to change the legal field. Case management software, chatbots, analytics platforms, smart forms, online repositories of knowledge – all of these are changing (or are set to change) how lawyers do business. And their benefits could be yours.
We all know the number one benefit of automation – time. Automating your law firm can help you save time and thus help you save money. But there are a number of other, perhaps hidden, benefits to automation. Here are just a few of the perks you would enjoy if you automated your law firm.
This may seem like a broad benefit, but it directly relates to automating your law firm. Automation allows your company to function more efficiently, which means you can provide your clients with faster turnarounds and better service. That’s guaranteed to make your clients happy!
But there’s more. With climate change unfolding around us and the crisis of our planet extremely urgent, expectations of business behaviour have changed. Clients now want companies that are more mindful of their impact on the environment, preferring businesses that are paper-free. Automating your law firm will allow you to go paperless and match client expectations for a company heading into the future.
Paper may have been revolutionary a very long time ago, but now its drawbacks in a globalised world are evident. Uploading your case documents to the Cloud allows multiple people to work on the same document, at the same time, across time zones – and all changes will be recorded and saved, with no confusion (or time spent sorting out the confusion). That isn’t possible if your cases are locked to only paper. Automating your case files means documents can be shared instantly (as opposed to scanning a file across or sending it via mail) and your clients can be better kept in the loop.
Automating your case files and moving your work to the Cloud also keeps your data safer. Paper files can get lost, be accidentally left in public places, or even be stolen. With automation, all your data is uploaded to one secure location, which makes it more difficult to lose or steal. Any good software company will have a number of certifications that demonstrate their capability to keep your data safe in an era of cybercrime. DPS Software, for instance, is both ISO 27001:2013 certified and GDPR accredited at the company level.
Protect against the loss of lawyers
Every law firm dreads this: your top lawyer leaves, taking with him/her a wealth of knowledge and experience. Clients choose a law firm for the calibre and quality of its lawyers, so the loss of a good lawyer can impact business.
While no amount of automation can ever replace a lawyer, it can help minimise the damage of a lawyer leaving. Knowledge automation can create a repository of information/experience gathered across the firm by providing the right technology framework. This repository wouldn’t really be feasible on paper, as it wouldn’t be easy to create or reference. Through automation and contextualised text searches, however, this repository is an excellent way of retaining value in the firm – no matter who leaves.
To find out more about how automating your law firm can change the way you do business, contact our friendly team.